Support

Account

• Create an account: open the app and sign up with your email. We send you a link to confirm it.
• Forgot my password: on the sign-in screen tap "Forgot your password?".

Delete your account

• From the app: in tourify (Android, iPhone or app.tourify.cc) sign in and go to Settings → Delete account.
• Without the app: email tourify@istmocode.com from your account email asking to delete it. We delete it within 30 days at most.
• What is deleted: your account and profile, trips, saved items, reviews, photos, messages, plans and bookings, permanently and immediately.
• What is kept: places and events you suggested that are already published stay in the catalog, without your name. Nothing else remains associated with you.

Content and safety

• Report: you can report a user or a message from their profile or the chat. We review every report.
• Block: block a user from their profile or chat to stop seeing their content.
• Fix a place: if a place has wrong information, use "Suggest" in the app or write to us.

Contact

Tourify / Istmo CodeEmail: tourify@istmocode.com